Yes, it is always a good idea to wash new towels before use because new towels may be coated in a waxy fabric softener. Also, washing new towels before use will open up the fibres increasing its absorbent capability. New towels also tend to shed excess fluff, so washing them before use will help prevent the towel from leaving lint all over you.

The usual turnaround time for a business order is 2-3 weeks.

However, do let us know if you have any special requests and we will try to do our best to provide the best service possible!

We ship our products (via surface courier / transport) based on customer's request.

If required urgently, we use Surface Courier which can become a little expensive but a fast means of transportation. However, if you require the cost-effective way to get your products delivered, we can ship the products through Cargo Transport.

Many experts advise against using silicon-based fabric softeners and conditions on your towels. Over time, these products can build up on the fibres, causing the towels to become less absorbent or develop a musty odour.

How often you clean your towels is a personal preference, but under normal circumstances, a towel can be used three or four times (not days) before it needs to be washed.

While you can wash your towels in cold water, Sohum experts recommend the occasional deep wash on a warm to hot cycle at 40-60 degrees to remove any bacteria, oils and smells.

Avoid overcrowding the machine as this may reduce the effectiveness of the wash and prevent the detergent from being rinsed out completely.

Using White Towels for your Hotel is highly recommended for a number of reasons. For a start, there’s no risk that white towels will clash with the colour scheme of the rooms, but more importantly white towels suggest cleanliness. White towels have no dye compared to coloured towels, which helps them to stay fluffy and absorbent for a longer time. Plus white colours are less likely to fade, so look newer for a longer time.

It’s an ongoing process. Towels are used, laundered, and it should be a routine for the staff to check the standards of the the towel before putting it back. Some towels get stolen, some get stained, and some simply wear out. Stained and worn ones need to be pulled out of circulation immediately.

Thus, depending on the circumstances, one must ensure that a set minimum inventory of towels is maintained at all times to carry on the business.