Refund policy

Return & Exchange Policy

Our Fair Value Promise

We price our products honestly — without inflated margins or expensive marketing costs.
To maintain this fairness for all customers, we follow a strict No Return & No Refund Policy.

We offer exchanges only in genuine cases, so good customers are never penalised for misuse by a few.
This is how we keep our prices fair and our quality uncompromised.

When Can You Request an Exchange?

We offer exchanges only if:

• you received a defective product, or
• you received the wrong item (size, colour or product)

In such cases, we replace the product. No refunds.

Exchange Window

We do not offer returns or refunds under any other circumstances.

What do we need from you?
To process an exchange:

• the product must be unused and unwashed
• it must be in the original packaging
• you must share proof of purchase
• you must submit clear photos or videos of the defective or wrong item.

Cases Not Eligible for Exchange

We cannot accept exchanges for:

• products damaged after use or washing
• regular wear and tear
• colour or texture preference issues
• change of mind

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Contact us

 
You can reach out to us with any questions about exchanges at support@sohumlinen.com or via WhatsApp at +91 91340 33440.

Processing Time

Once approved, your replacement will be shipped.
Please allow up to 15 days for the full process.


You can always contact us for any question related to exchange  at support@sohumlinen.com or via WhatsApp at 9134033440.